Troubleshoot sync
Diagnose a sync status, missing data, or a conflict in a linked workspace.
Open Settings → Account and look at the sync status. The workspace indicator in the status bar tells you whether the active workspace is synced or local only. The Schemo Cloud guide shows where both controls are.
Read the status
| Status | What to check |
|---|---|
| Sync is off | Turn on Sync this device to resume. If the switch is unavailable, check that the account has a linked workspace. |
| No connection to the server | Check the server address and connection. The row can show the last exchange, pending changes, and the next retry. Choose Retry after reconnecting. |
| This workspace is no longer in the account | Verify the account and server, then check whether the workspace still exists or is still shared with you. |
| The account does not allow this | Check your workspace role and ask its owner if you need write access. |
| The server refused | Choose Retry. If it happens again, record the time, app version, workspace type, and the action immediately before the failure. |
| A conflict in … | Choose Open the workspace, review the server’s version of the affected item, and reapply the intended edit if it still belongs there. |
Missing changes
- Confirm that both devices use the same server and account, then open the same linked workspace.
- Check Sync this device on both and use Sync now where available. Check the Last exchange time and any pending-change count.
- For collection run results, check Run history on the device that ran the collection. For environment secrets, check Secret values on the sending device and verify that the receiving member’s role can read secrets.
Drafts, open tabs, and app settings live on the device that created them. To move saved requests between workspaces manually, use Import and export.